Luxury travel planning for clients whose time and details matter
I am Carrie Hays, a luxury travel advisor with LuxRally Travel, a Forbes Travel Guide endorsed agency. I plan hotels, cruises, villas, family trips, executive travel, and complex itineraries for clients who want one accountable person watching the details.
My clients are busy families, founders, executives, high net worth travelers, and the people trusted to coordinate for them: executive assistants, chiefs of staff, household managers, and family office teams.
Travel is usually won or lost in the handoffs
Most travel problems do not happen because someone forgot to book a nice hotel. They happen around the edges: the room category, the airport transfer, the arrival time, the dinner reservation, the child who needs a quieter setup, the flight change no one caught.
That is the part I manage. I look at the whole trip, not just the booking confirmation. If something is going to create friction, I would rather catch it before you are standing in a lobby with tired kids, a delayed flight, or a room that does not match what you thought you booked.
"A beautiful property is only part of the decision. The right room, the right timing, the right booking channel, and the right backup plan matter just as much."
What I manage for private clients, families, and executives
I help clients choose the right travel path, then I manage the booking details that determine how the trip actually feels. That can mean a quick luxury hotel stay, a multigenerational trip, a luxury cruise, a honeymoon, a villa, a group trip, or a complicated itinerary with several moving pieces.
Luxury hotels and resorts
Preferred partner benefits, room strategy, upgrades when available, breakfast, hotel credits, VIP notes, and property communication before you arrive.
Luxury cruises
Cruise line fit, suite choice, itinerary review, pre and post cruise hotels, transfers, dining, excursions, and advisor benefits when available.
Family and multigenerational trips
The practical details families actually need: connecting rooms, quieter locations, child preferences, grandparents' pace, dinner timing, and fewer avoidable logistics problems.
Executive and family office travel
A single point of contact for private client travel support, vendor oversight, itinerary coordination, preference tracking, and discreet communication.
Complex itineraries
Hotels, cruises, villas, transfers, private guides, tours, special requests, and schedule pacing across more than one destination.
Support when things change
You have my cell number. When travel changes, you are not starting over with a call center that has no context.
Why clients work with me
My background is not only travel. I have a Bachelor of Science from Clemson University and a Master of Health Administration from the University of Kentucky. Before advising clients, I helped manage our family's short-term rental business, which taught me how much guest experience depends on small details that are easy to miss from the outside.
I am also a mom of three girls, so family travel is not theoretical for me. I know the difference between a resort that says it is family friendly and one that actually works for the way your family moves through a day.
Through LuxRally, I can often access preferred partner hotel benefits, cruise offers, and supplier relationships that are not visible in a public booking portal. Just as important, I keep track of what matters to you so every trip starts with context instead of a blank form.
The difference clients feel
| Booking portal | Shows inventory and leaves you to judge the fit. |
| Card travel desk | Can be useful, but you may be working through a call center without long-term trip context. |
| Carrie Hays through LuxRally | One advisor, your preferences, the right booking channel, and someone accountable if the plan changes. |
For family offices and private client teams
If you coordinate travel for a principal, executive, or family, you do not need another vendor who creates more follow-up. You need someone who understands discretion, preference tracking, vendor communication, and the cost of a bad handoff.
I can work directly with the traveler or through the person managing the request. I keep communication clean, respect privacy, and make sure the trip is handled in a way that protects the client's time.
Common questions about working with me
What does a luxury travel advisor do?
A luxury travel advisor helps choose the right hotel, cruise, villa, itinerary, and booking channel, then manages the details before and during the trip. I also look for preferred partner benefits and supplier offers when they fit the trip.
Do you work with high net worth clients and family offices?
Yes. I support high net worth families, executives, and family office teams that need discreet travel planning, preference tracking, vendor communication, and one person accountable for the travel details.
Can an executive assistant or household manager contact you for a principal?
Yes. I can work through an executive assistant, chief of staff, household manager, spouse, adult child, or family office contact. I keep the process clean and respect how your team prefers to communicate.
Do you charge planning fees?
No. I do not charge planning or booking fees. I am compensated by the supplier after travel.
What kinds of trips are the best fit?
Luxury hotels, preferred partner stays, cruises, villas, family trips, multigenerational travel, honeymoons, milestone trips, executive travel, and itineraries where the details matter.
Why book through Carrie Hays instead of booking direct?
Booking direct gives you a reservation. Booking through me gives you advice on fit, access to eligible advisor benefits, property communication, a client profile, and support if something changes.
Ready to get the trip sorted?
Tell me who is traveling and what has to go right.
Send the destination, dates, travelers, and any non-negotiables. If you are coordinating for a principal, executive, or family member, tell me how you prefer to communicate and I will keep the process simple.
